For Windows computers

You can use your preferred application however we recommend WinMTR.

1. Click the link and download the application
2. Extract the downloaded archive and open the folder
3. Start the WinMTR.exe file and enter your server's IP address in the 'host' field
4. Click start and let it run for at least a minute
5. Take a screenshot of the full results so we can analyze your route

MacOS

You'll need to utilize Brew to install MTR and sudo to escalate raw socket access.

• Run the command below to install Homebrew

/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"

• Install Homebrew

brew install mtr

• Start a traceroute to your server's IP

sudo mtr 1.1.1.1